If a prospective customer has a difficult borrowing history, was it bad luck or was it lack of care? These are fudamental distinctions. Similary, what if you have no useful data? How do you assess willingness to repay?
We're working hard on this problem.
Problem borrowing is like problem gambling. What emotional needs are being solved by compulsive borrowing? What problems will it cause? We must do better to identify and help.
We're working hard on this problem.
Vulnerable situations can lead to highly undesirable outcomes for borrowers. It is difficult to think straight during upsetting and disruptive episodes. Not everyone wants to talk about vulnerable situations, it is emotionally painful for many. We must help by getting the earliest possible signs of these episodes.
We're working hard on this problem.